1. Objective The purpose of this policy is to ensure CITIOFBOOKS INC adheres to ethical communication standards and respects the preferences of individuals who do not wish to receive promotional or sales-related phone calls. This policy outlines how DNC requests are collected, processed, and maintained.

 

  1. Policy Coverage This policy applies to all CITIOFBOOKS INC staff, marketing affiliates, call center agents, contractors, and any third-party representatives authorized to communicate on behalf of CITIOFBOOKS INC.

 

  1. Accepting DNC Requests CITIOFBOOKS INC recognizes DNC requests submitted through the following:
      • Email: donotcall@citiofbooks.com
      • Telephone: Any verbal request during a live call stating the contact no longer wishes to be called.
      • Postal Mail:
        CITIOFBOOKS INC
        Attn: Do Not Call List
        3736 Eubank Blvd NE, Suite A1
        Albuquerque, NM 87111-3579
      • Online Form: Through the contact form at https://citiofbooks.com/contact, including a comment or checkbox indicating a request not to be called.

 

  1. Required Information for DNC Inclusion To effectively process a request, CITIOFBOOKS INC collects the following:
  • Full name
  • Phone number(s) to be placed on the list
  • Optional: email address or physical address for confirmation
  • Date of submission

 

  1. Response Time CITIOFBOOKS INC will process and implement valid DNC requests within 10 business days. A confirmation email or letter may be issued if contact details are available.

 

  1. Internal Registry Maintenance DNC entries are maintained in a secure, restricted-access internal system. All sales and outreach representatives must cross-reference contacts against the DNC registry prior to initiating any phone communication.

 

  1. Coordination with External Partners All external vendors and marketing partners must agree in writing to comply with CITIOFBOOKS INC’s DNC policy and use the latest version of the DNC list. Non-compliance is subject to contractual penalties.

 

  1. Communication Exceptions Transactional and service-related calls (e.g., order confirmations, royalty payments, compliance notices) are exempt from DNC enforcement unless otherwise requested by the contact.

 

  1. Reinstated Consent If a DNC-listed individual later submits a new inquiry or form indicating interest in services, CITIOFBOOKS INC will verify consent before resuming phone contact. All prior DNC preferences remain valid unless expressly overridden by the contact.

 

  1. Data Retention and Deletion Records of DNC submissions are retained for a period of 6 months to 1 year. CITIOFBOOKS INC may dispose of DNC data after the retention period due to storage limitations or risk management procedures, provided such disposal complies with privacy and data handling policies.

 

  1. Oversight and Violations Audits are performed quarterly to ensure compliance. Any violation of the DNC process—whether by employees, contractors, partners, or affiliates—may result in actions including retraining, suspension of access, contract termination, or legal action.